Zurich Welcomes New Head of SME Division for Australia and New Zealand

Zurich Welcomes New Head of SME Division for Australia and New Zealand

Zurich Financial Services Australia has made a significant move in the insurance industry by appointing James Garrett as the new head of small and medium enterprises (SME) for general insurance in Australia and New Zealand. This strategic decision underscores Zurich’s commitment to enhancing its SME insurance offerings in a competitive market.

About James Garrett’s New Role

James Garrett will spearhead Zurich’s SME insurance strategy across Australia and New Zealand. With over 12 years of experience at Zurich, Garrett has previously held multiple underwriting roles focused on SMEs. Most recently, he served as the digital portfolio manager, where he managed a substantial portfolio of SME clients and advanced Zurich’s digital solutions in this sector.

Focus on Digital Transformation and Broker Engagement

Garrett’s tenure has been characterized by a strong emphasis on digital transformation and broker engagement. His extensive experience in developing lasting broker relationships positions him well to innovate and enhance Zurich’s SME proposition further.

Leadership Changes at Zurich

This appointment aligns with the promotion of Theo Pitsikas to a newly created role as head of SME for the Asia-Pacific (APAC) region. Pitsikas, who previously led the SME team in Australia, will now oversee SME strategies across the broader Asia-Pacific market while relocating to Singapore.

Strategic Vision for the Future

The new appointments, effective from June 16, 2025, are part of Zurich’s strategy to expand its SME footprint both locally and regionally. Alex Morgan, head of general insurance at Zurich, expressed his enthusiasm for Garrett’s leadership, stating:

“I am very pleased to welcome James to lead Zurich’s SME team, where he will be responsible for evolving our customer offering, engaging closely with brokers, and accelerating technological investment.”

He further acknowledged Pitsikas’s contributions, saying:

“Theo’s leadership of Zurich’s SME team for more than eight years has been exemplary, and his new role represents a significant strategic step for Zurich as we aim to strengthen our commitment to the SME market.”

Conclusion

Zurich Financial Services Australia is poised for growth in the SME insurance sector under the guidance of James Garrett and Theo Pitsikas. Their combined experience and focus on innovation will enhance Zurich’s competitive position in the insurance market.

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For more information on Zurich’s insurance offerings, visit Zurich Australia.

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