Toronto's Cinareo Secures $1M Funding to Revolutionize Contact Centre Planning

Toronto’s Cinareo Secures $1M Funding to Revolutionize Contact Centre Planning

Cinareo Solutions, a prominent data analytics firm based in Toronto, has successfully raised $1 million in pre-seed funding to bolster its AI-driven capacity planning solutions tailored for the contact center industry. This funding round, primarily led by BDC’s Seed Venture Fund, also saw contributions from Accelia Capital and angel investor Robert Treumann.

Innovative Solutions for Capacity Planning

Cinareo Solutions is dedicated to transforming how contact centers manage their operational needs. The company offers an intuitive platform designed to tackle the challenges of:

  • Short- and long-term capacity planning
  • Financial analysis
  • Recruitment processes

By replacing traditional spreadsheet methods with its advanced AI-driven technology, Cinareo aims to significantly enhance operational efficiency and streamline planning processes.

Utilization of Secured Funds

The newly acquired funds will be allocated toward advancing Cinareo’s product and technology roadmap. This effort will enable organizations to utilize purpose-built AI tools for more effective planning.

Quotes from Leadership

Cinareo CEO Karen Elliott emphasized the ongoing reliance of many contact centers on outdated spreadsheet systems, stating, “Despite significant investment in workforce management systems, many contact centers still rely on spreadsheets for capacity planning. It’s time-consuming and inefficient, and we saw an opportunity to improve this.”

Dinar Ahmed, a partner at BDC Capital’s Seed Venture Fund, remarked on the potential of AI in workforce management: “AI is set to revolutionize the entire workforce management ecosystem and beyond. Cinareo’s capacity management software is paving the way, enabling scalable AI solutions. BDC is pleased to support the company’s growth and confident in its potential to impact numerous sectors in the future.”

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Conclusion

Cinareo Solutions is poised to make a significant impact in the contact center industry with its innovative approach to capacity planning. To learn more about their offerings and the future of AI in workforce management, visit Cinareo Solutions.

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