Atomicwork Secures Khosla’s Support for Revolutionary AI Solution Disrupting Traditional IT Software like ServiceNow

Atomicwork, an innovative SaaS startup founded by Indian entrepreneurs, has successfully secured $25 million in a new investment round led by Khosla Ventures. This funding will enable the company to enhance its AI-driven solutions, aimed at streamlining communication and service delivery within enterprises.

Challenges in Enterprise Communication

As digital adoption accelerates, many enterprises face challenges in providing quick support and easy access to information for their employees. Traditional IT service management tools address these issues to some extent, but their implementation requires significant time and specialized resources. Fortunately, the rise of AI technology offers a promising solution. However, creating a chatbot-like experience often necessitates a robust enterprise system such as ServiceNow, BMC Remedy, or Jira Service Management.

Atomicwork’s AI-Driven Solutions

Atomicwork revolutionizes this landscape by offering a modern, AI-driven experience that automates service workflows within enterprises. Employees can leverage these workflows to quickly find work-related answers or access services across various departments, including HR, IT, and finance. The platform integrates seamlessly with popular applications like:

• Microsoft Teams
• Slack
• Intune
• Okta
• Notion
• Salesforce
• GitHub

Leadership and Vision

Vijay Rayapati, co-founder and CEO of Atomicwork, describes the company as a “full-stack AI ServiceNow,” targeting global enterprises with revenues around $1 billion and a workforce of at least 1,000 employees. He emphasizes the architectural differences between Atomicwork and legacy systems like ServiceNow, stating:

“The difference [between ServiceNow and Atomicwork] is architectural, what was built 25-30 years ago, versus how we build today.”

Rapid Implementation and Universal Agent

Unlike traditional IT service management platforms that require lengthy implementation cycles, Atomicwork’s platform can be deployed in just a few weeks. The startup also provides a universal agent designed to help enterprises set up automated workflows efficiently.

Company Background and Evolution

Founded in 2022 by Rayapati, along with Kiran Darisi and Parsuram Vijayasankar—both of whom were part of the founding team at Freshworks—Atomicwork initially launched with an AI assistant focused on automating enterprise workflows. As demand for automation has surged and AI capabilities have evolved, the company introduced its agentic service management platform late last year. This platform features context-aware AI agents that can:

• Reset work email passwords
• Relay questions during sales calls
• Access design catalogs on Figma via Microsoft Teams or Slack

Future-Proofing with AI

While ServiceNow and other competitors allow enterprises to develop AI agents tailored to their needs, Rayapati asserts that Atomicwork’s approach uniquely accommodates both human and AI interactions. He explains:

“When humans need help within a business, they raise a ticket in ServiceNow, BMC, or Jira Service Management … we are basically enabling an architecture where [agents] can actually ping a message to get help — just like human employees.”

Security and Compliance

To address concerns surrounding data security, Atomicwork offers enterprises the option to maintain their own encryption keys or use custom model endpoints. The startup has partnered with cloud service providers like AWS and Azure to ensure strict data retention policies and compliance with multiple certifications.

Recent Funding and Future Plans

The Series A funding round, co-led by Khosla Ventures and Z47 (formerly Matrix Partners India), included participation from Battery Ventures, Blume Ventures, and Peak XV Partners. Following a $3.3 million round involving over 40 industry experts, Atomicwork has raised a total of over $38 million.

Currently, Atomicwork serves eight clients, primarily based in the U.S., including Ammex Corporation, Zuora, and Pepper Money. The company plans to utilize the new investment to expand its customer base, enhance AI research and development, and strengthen its technology platform through strategic partnerships with companies like Oracle and SAP.

Conclusion

Atomicwork is set to redefine enterprise communication with its advanced AI-driven solutions. With a dedicated team of over 60 professionals, the startup is well-positioned to lead the charge in transforming service management across industries.