Columbia Insurance Group Teams Up with One Inc to Revolutionize Policyholder Experience

Columbia Insurance Group Teams Up with One Inc to Revolutionize Policyholder Experience

Columbia Insurance Group (CIG) is taking a significant step forward in enhancing its policyholder experience by partnering with One Inc, a leader in digital payment solutions for the insurance industry. This collaboration aims to modernize CIG’s payment systems, ensuring they are more efficient, secure, and user-friendly.

Transforming Payment Solutions for Policyholders

The partnership between CIG and One Inc is designed to meet the evolving demands of customers while helping CIG maintain its competitive edge in the insurance market. By leveraging One Inc’s cutting-edge technology, CIG plans to enhance its payment systems significantly.

About One Inc

Headquartered in Folsom, California, One Inc is renowned for its digital payment solutions specifically tailored for the insurance sector. Their platform streamlines both inbound and outbound payments, enhancing customer satisfaction while minimizing costs and risks for insurers.

Integration of Innovative Solutions

CIG will integrate One Inc’s PremiumPay® and ClaimsPay® solutions into its operations through the Guidewire InsuranceSuite, deployed on the Guidewire Cloud Platform. This integration promises to deliver a more personalized and efficient payment experience for policyholders.

Key Features of PremiumPay and ClaimsPay

  • PremiumPay: Enables CIG to manage multi-channel communication preferences and deliver proactive messaging.
  • ClaimsPay: Offers flexible payment options, including popular platforms such as PayPal, Venmo, and Zelle, as well as Interactive Voice Response (IVR) and text messaging.

These solutions are expected to not only enhance customer retention but also reduce operational costs and mitigate risks.

Statements from Leadership

Lisa Wharton, Vice President and Chief Information Officer of Columbia Insurance Group, emphasized the importance of this partnership: “Partnering with One Inc represents a crucial milestone in our commitment to remain at the forefront of the industry and consistently meet the evolving needs of our customers. Their deep expertise in digital payments enables us to seamlessly integrate cutting-edge technology, providing our policyholders with a payment experience that is not only modern and efficient but also secure.”

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Ian Drysdale, Chief Executive Officer of One Inc, shared his enthusiasm as well: “One Inc and Columbia Insurance Group share a unified vision of leveraging digital payments technology to deliver exceptional customer experiences. Our advanced platform and industry expertise are designed to elevate Columbia Insurance Group’s policyholder satisfaction by providing a streamlined and modern single payment solution.”

This collaboration marks an exciting new chapter for CIG as it continues to innovate and enhance its services in a rapidly evolving digital landscape.

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