Insurity and Glia Enhance Partnership for Seamless Insurer-Policyholder Interactions
Insurity, a top provider of cloud-based software solutions tailored for insurance carriers, brokers, and managing general agents (MGAs), has joined forces with Glia to enhance digital communication for insurers, agents, and policyholders. This partnership aims to streamline processes and improve user experiences across the Insurity ecosystem.
Enhancing Insurance Communication with Insurity and Glia
The collaboration between Insurity and Glia is set to introduce seamless communication capabilities across key Insurity solutions. This includes:
- Policy Decisions Evolution
- Sure Premium Audit
- Sure Loss Control
- Insurity Workers’ Comp Suite
Streamlined Operations and Improved User Experience
The primary goal of this integration is to enable insurers to interact more effectively within the Insurity ecosystem. This approach not only reduces inefficiencies but also enhances the overall user experience. Insurity specializes in offering cloud-based software that enhances operational efficiency for insurance businesses, covering areas such as:
- Policy administration
- Billing
- Claims
- Analytics solutions
Glia’s Innovative Digital Customer Service Solutions
On the other hand, Glia is known for its focus on digital customer service, providing AI-powered automation, video, chat, and voice engagement tools to businesses across various sectors. With Glia’s ChannelLess® architecture, insurers can now communicate in real-time with agents and policyholders through:
- Voice
- Chat
- Video
- AI-driven automation
This integrated approach eliminates the need for switching between disconnected systems, significantly improving both operational efficiency and customer satisfaction.
Benefits of Enhanced Digital Engagement
The improved digital engagement is particularly advantageous for complex insurance processes such as:
- Premium Audits: The Sure Premium Audit solution enables policyholders to complete audits efficiently through embedded chat, voice, or video support within a customer portal.
- Loss Control Inspections: The Sure Loss Control integration allows policyholders to conduct self-inspections with real-time assistance, making the process smoother and more user-friendly.
Industry Insights on Digital Engagement
Dan Michaeli, CEO of Glia, states, “Insurance companies that prioritize digital engagement are gaining a significant edge. Through this expanded integration, insurers using Insurity’s solutions can offer a differentiated digital experience.”
Sylvester Mathis, Chief Insurance and Chief Revenue Officer at Insurity, adds, “Integrating the Insurity Interaction Platform, powered by Glia, across key solutions empowers insurers to engage seamlessly with their agents and policyholders, improving response times, streamlining operations, and elevating overall user experience.”
For more insights into cloud-based insurance solutions, visit Insurity and explore how digital transformation can enhance your operational efficiency.
