Revolutionizing Health Insurance: How AI-Powered EasyClaims by Ant Insurance Simplifies Your Claims Process

Revolutionizing Health Insurance: How AI-Powered EasyClaims by Ant Insurance Simplifies Your Claims Process

Ant Insurance, the innovative online insurance brokerage platform developed by Ant Group, has recently reported remarkable growth in health insurance claims processed through its advanced system. With a strong focus on digital transformation in the insurance sector, Ant Insurance is leveraging technology to enhance accessibility and efficiency for users.

Growth in Health Insurance Claims Processing

The demand for healthcare services in China is on the rise, leading to an expansion of the insurance market. According to the National Health Commission, by 2035, over 30% of China’s population—approximately 400 million individuals—will be aged 60 or older. This demographic shift is increasing the reliance on commercial health insurance to complement the country’s basic medical system, prompting innovations in claims processing and service delivery.

AI Innovations in Insurance

Ant Group is at the forefront of utilizing cutting-edge technology to drive digital transformation in healthcare, with insurance services playing a pivotal role in this evolution. In 2024, the company launched its AI-powered EasyClaims solution, which:

  • Supported 85 health insurance products from 11 partner insurers.
  • Processed a staggering 7.25 million health claims, reflecting a 55% increase year-over-year.
  • Achieved total health claim payouts of RMB 9.2 billion (approximately $1.3 billion).

Moreover, AI-driven automation managed 96% of the 1.62 million claims analysis requests, significantly reducing processing times and enhancing overall efficiency.

Additional AI-Driven Features

Beyond claims processing, Ant Insurance offers a range of AI-driven features, including:

  • GoldenChoice: Utilizes the Ant Insurance Multi-factor Model (AIMM) to compare and recommend the best insurance products.
  • EasyPick: Provides personalized insurance planning, helping users choose suitable coverage options and avoid over-purchasing.
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Introduction of Ant Bridge

In September 2024, Ant Insurance introduced Ant Bridge, an innovative open platform that integrates AI models and financial intelligence. This tool enables insurers to provide real-time, personalized responses to customer inquiries, thereby enhancing service quality and operational efficiency.

Role in Healthcare Digitalization

Ant Group is also a key player in China’s broader efforts for healthcare digitalization. Since launching the first online hospital appointment booking service in 2014, its Alipay platform has facilitated the digital transformation of numerous hospitals, connecting over 800 million users with services from more than 3,600 hospitals as of January 2025.

Additionally, in September 2024, the company launched the AI Healthcare Manager within Alipay, offering voice and text-based assistance for over 30 services, including:

  • Doctor mapping
  • Medical report interpretation
  • In-hospital navigation
  • Personalized medical advice

Commitment to Accessibility and Efficiency

Ant Insurance’s CEO stated, “Ant Insurance is dedicated to using AI and digital innovation to make insurance services more accessible and efficient. Through our solutions like EasyClaims and Ant Bridge, we are empowering insurers to enhance their operational capabilities and deliver improved services to policyholders.”

For more information about Ant Insurance and its offerings, visit their official site or explore additional resources on Ant Group’s website.

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