Revolutionizing Insurance Document Processing: Input For You and Netcall Leverage AI for Seamless Transformation

Input For You, a prominent document processing service provider based in Belgium, has joined forces with Netcall, a leader in AI-driven automation and customer engagement. This partnership aims to revolutionize document handling in the insurance sector, addressing the rising demand for efficient and accurate processing solutions.

Transforming Document Processing in Insurance

As highlighted by FF News, this collaboration leverages Netcall’s advanced Liberty IDP technology. The results have been remarkable:

• Reduction in Processing Time: The average wait time for payback claims has plummeted from 20 days to less than 4 days.
• High Straight-Through Processing (STP) Rates: Certain documents now achieve STP rates of 70-80%, with some reaching an impressive 95%.

Prior Challenges in Document Handling

Before the integration of Liberty IDP, Input For You relied on a labor-intensive document processing system. This involved:

• A team of 200 data entry employees manually inputting information using a dual-entry system.
• Additional staff for handling paper-based processes, including receiving, preparing, and scanning documents.
• 15 developers who maintained internal systems to support these labor-intensive operations.

Enhancing Efficiency with AI

The introduction of Liberty IDP has enabled Input For You to significantly optimize its operations. With AI-driven automation, the company has minimized its dependence on manual processing, allowing employees to concentrate on higher-value tasks. This shift has resulted in:

• A scalable service model that can accommodate more customers.
• The ability to manage larger contracts effectively.
• An impressive accuracy rate of 99.5% using Netcall’s IDP technology.

Digital Transformation in the Insurance Sector

Input For You has also played a crucial role in assisting Belgium’s largest health insurer transition from a completely paper-based correspondence system to a digital-first approach. Over the past decade, this shift has resulted in a remarkable 92% digital correspondence rate.

Comments from Input For You Leadership

Alain Dewispelaere, Chief Customer Value Officer at Input For You, expressed his enthusiasm about the partnership: “Using Liberty IDP has greatly improved our efficiency and ability to meet customer needs. With Liberty IDP technology handling document processing, we can focus on building strong customer relationships and supporting their core business.”

He further emphasized, “The partnership has been incredibly rewarding, built on a strong mutual understanding and excellent responsiveness. Collaborating with Liberty IDP has enabled us to process documents more quickly and accurately while maintaining full compliance with regulations.”

For more insights on how AI is transforming the insurance industry, check out this article by Forbes.