Revolutionizing Insurance: DXC and ServiceNow Unveil AI-Powered Solutions for Enhanced Operational Efficiency
DXC Technology and ServiceNow have announced an exciting expansion of their strategic partnership, focusing on enhancing operations within the insurance sector. This collaboration aims to address the urgent need for insurers to innovate and improve operational efficiency in an increasingly competitive landscape.
Transforming the Insurance Industry with Advanced Technology
The partnership between DXC Technology, a prominent name in global technology services, and ServiceNow, a leader in AI-powered business transformation, is a response to the significant challenges faced by insurance firms. Many of these organizations are still bogged down by manual processes that hinder workflow efficiency. Research from HFS Research indicates that 45% of insurers are already investing in technology to synchronize their front, middle, and back-office operations.
Introducing DXC Assure BPM Powered by ServiceNow
The cornerstone of this partnership is the development of the DXC Assure BPM platform, powered by ServiceNow. This comprehensive insurance solution is designed to:
- Integrate AI, data, and workflows across the entire policy lifecycle.
- Help insurers reduce process debt and automate manual tasks.
- Enable potential operational cost savings of up to 40%.
This innovative platform combines DXC’s extensive insurance expertise with ServiceNow’s AI-driven automation capabilities. It supports a wide array of functions, including:
- New business and underwriting
- Policy administration
- Billing and payments
- Claims management
Key Features of the DXC Assure BPM Platform
Some standout features of the DXC Assure BPM platform include:
- Preconfigured workflows based on over 40 years of insurance experience.
- Seamless integration with the DXC Assure Platform.
- Advanced security features to protect sensitive data.
- A self-service AI portal for policyholders, providing personalized experiences and quicker responses to inquiries.
Furthermore, enhanced AI capabilities automate back-office functions, allowing insurers to redirect their resources towards innovation and improved customer engagement.
Statements from Industry Leaders
Ray August, President of Insurance Software and Business Process Services at DXC Technology, emphasized, “We are committed to delivering exceptional value to our customers and accelerating business outcomes. Our expanded partnership with ServiceNow will combine our deep insurance expertise with their advanced AI workflow technology to drive speed, agility, and operational transformation for insurers.”
Similarly, Erica Volini, Executive Vice President at ServiceNow, stated, “Unifying ServiceNow’s AI and workflows with DXC’s deep insurance industry insight has the power to change insurance processes in ways never possible before. Together, we’re helping accelerate transformation across carriers, bringing greater agility and speed to each and every process.”
The collaborative efforts of DXC Technology and ServiceNow are set to redefine the future of the insurance industry, paving the way for enhanced efficiency and innovation.
