Transforming Insurance: Liberate and Snapsheet Join Forces to Boost AI-Driven Claims Automation
In a groundbreaking move for the insurance industry, Liberate, a prominent conversational voice AI platform, has joined forces with Snapsheet to expedite the implementation of automated, AI-driven claims processing. This strategic alliance aims to revolutionize the way insurance carriers handle claims, providing a seamless experience that minimizes technical complexities.
Transforming Claims Processing with AI
The partnership between Liberate and Snapsheet allows insurance companies to offer a fully automated claims experience. This includes:
- First Notice of Loss (FNOL)
- Claim status updates
- Document requests
By utilizing conversational AI, the goal is to eliminate long wait times, cut operational expenses, and enable digital claims automation to be deployed in just days instead of months.
Benefits of the Liberate and Snapsheet Partnership
Liberate’s cloud-based voice AI platform is specifically designed for the insurance sector, supporting automation across various business lines, including:
- Auto Insurance
- Home Insurance
- Small-Business Commercial Insurance
- Workers Compensation
The platform is equipped with pre-built accelerators and can be customized to reflect a carrier’s branding and compliance requirements. Snapsheet’s solutions facilitate a complete digitization of the insurance claims lifecycle, allowing users to integrate Liberate’s voice AI without needing to write any code. This results in a user-friendly, plug-and-play solution.
Success Stories: Branch Insurance Leads the Way
One of the early adopters of this technology, Branch Insurance, has reported impressive outcomes. With a 65% adoption rate for the new Voice AI + Digital FNOL claims process, Branch has also achieved a remarkable 70% reduction in costs due to the integration with Liberate. Key benefits of this collaboration include:
- Enhanced data accuracy
- Improved vendor assignment processes
- Faster claims resolutions
These improvements have led to greater customer satisfaction, a critical factor in the competitive insurance landscape.
Industry Insights from Leaders
CEO and co-founder of Liberate, Amrish Singh, stated, “Liberate exists to help insurers break free from the inefficiencies and rising costs of manual work and deliver 5-star service at a fraction of the cost.” He emphasized that the collaboration with Snapsheet enables insurers to transform claims operations swiftly, enhancing customer interactions with always-on conversational AI.
Charlie Wendland, Chief Claims Officer at Branch, praised the integration, noting that it has improved data integrity and vendor assignment processes, resulting in consistent claim outcomes and a superior customer experience.
According to David Beck, Business Operations Manager at Snapsheet, “Liberate is a great fit for Snapsheet’s ecosystem, as it shares our vision for transforming the insurance industry, enhancing experiences for policyholders, adjusters, vendors, and more.”
For more information about the benefits of AI in insurance, visit Liberate and Snapsheet.
