Ushur Strengthens Security Commitment with Renewed HITRUST r2 Certification: A CX Firm’s Assurance
Ushur, a leader in Customer Experience Automation (CXA) for regulated industries, has recently renewed its HITRUST r2 certification, further solidifying its dedication to information security and compliance excellence. This certification places Ushur in an elite group of global organizations that adhere to the strictest regulatory, risk management, and compliance standards in critical sectors such as healthcare, insurance, and financial services.
Transforming Enterprise Customer Engagement
Founded with the mission to revolutionize enterprise customer engagement, Ushur offers AI-powered automation solutions through its innovative CXA platform. This technology enables businesses to:
- Create vertical AI agents that streamline customer interactions
- Automate workflows to enhance service delivery
- Maintain high standards of data security and compliance
With the renewed HITRUST certification, Ushur aims to boost enterprise clients’ confidence in implementing automation tools, especially in heavily regulated sectors.
Compliance with Industry Regulations
Ushur’s platform is designed to ensure compliance with various regulations, including:
This makes Ushur particularly attractive to businesses handling sensitive personal and financial information, reinforcing their commitment to safety and compliance.
Acknowledgment of Excellence in Security
In addition to the HITRUST r2 certification, Ushur holds a SOC 2 Type II certification and aligns with global data protection standards. The company has also achieved WCAG 2.1 AA and Section 508 compliance, ensuring that organizations can provide inclusive digital experiences that comply with the Americans with Disabilities Act (ADA).
Henry Peter, Chief Technology Officer and Co-founder at Ushur, stated, “Our HITRUST r2 recertification validates that commitment—enabling enterprises in healthcare, financial services, and insurance to deploy our Vertical AI Agents with confidence, knowing we meet the industry’s highest standards.”
Continuous Commitment to Security
Chandra Dash, Senior Director of Information Security & GRC at Ushur, emphasized, “Organizations in regulated industries face relentless pressure to stay ahead of evolving security threats and ever-changing compliance requirements. Our HITRUST r2 recertification reinforces our unwavering commitment to security and trust—so our customers can confidently deploy AI-powered automation to transform their customer experiences.”
Jeremy Huval, Chief Innovation Officer at HITRUST, commented on the significance of the certification process: “HITRUST certification is considered the gold standard because of the comprehensiveness and applicability of the control requirements, depth of the assurance process, and level of oversight that ensures accuracy.”
For more information on Ushur’s Customer Experience Automation solutions, visit their official website or explore related articles on CX Network to learn more about innovations in customer engagement.
