Tompkins Community Bank Upgrades ATMs with Cutting-Edge NCR Atleos Technology

Tompkins Community Bank Upgrades ATMs with Cutting-Edge NCR Atleos Technology

Tompkins Community Bank, a prominent financial institution with US$7.8 billion in assets and a legacy of nearly 190 years, is making a significant leap towards modernization by enhancing its ATM network. The bank has partnered with NCR Atleos to implement the innovative ‘ATM as a Service’ (ATMaaS) solution, aimed at improving customer service and operational efficiency.

Enhancing ATM Operations with ATMaaS

With this strategic partnership, Tompkins Community Bank is transferring the management of its ATMs to NCR Atleos. This collaboration encompasses several essential services:

  • Hardware and Software Maintenance: Ensuring that all ATM systems are up-to-date and functional.
  • Security: Implementing measures to protect customer data and transactions.
  • Cash Handling: Managing the cash supply within the ATMs efficiently.
  • Installation and Processing: Streamlining the setup and operational processes of ATMs.
  • Logical Security: Safeguarding the systems from unauthorized access.

By simplifying these operational aspects, Tompkins Community Bank aims to enhance ATM reliability, maximize uptime, and improve overall functionality, which ultimately leads to a superior banking experience for customers.

Insights from Leadership

Martin O. Cross on the Vision

Martin O. Cross, SVP and Banking Operations Manager at Tompkins, expressed his enthusiasm regarding the partnership: “Tompkins has a rich history and an innovative vision: to be a community bank with local ties and leadership, but with broad financial capabilities and strength. Our collaboration with Atleos directly supports this mission, enabling us to quickly offer new features and functionality at the increasingly critical self-service banking channel.”

Steven Nogalo on Competitive Advantage

Steven Nogalo, General Manager of North America for Atleos, emphasized the importance of self-service banking: “Leaders like Tompkins understand that to maintain a competitive advantage and drive growth, they must offer self-service options to customers that are convenient, intuitive, and robust. By collaborating with the proven experts at Atleos to manage and maintain its ATM fleet, the bank is transforming its self-service banking channel, ultimately saving costs, building loyalty, and expanding financial access.”

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This strategic move not only aims to improve operational efficiency but also positions Tompkins Community Bank as a leader in innovative banking solutions. For more information on ATM services, visit NCR’s official page or check out our banking services for a comprehensive overview.

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