AirHelp Partners with Trustfull to Combat Compensation Fraud and Protect Your Rights
In an effort to enhance the security of the flight compensation claims process, a significant partnership has been established between AirHelp and Trustfull. This collaboration aims to protect passenger rights while ensuring smoother and more secure flight compensation claims.
About AirHelp and Its Mission
Founded in 2013, AirHelp has grown to become the world’s leading organization advocating for air passenger rights. With a mission to help travelers claim compensation for disrupted flights—including delays, cancellations, and overbookings—AirHelp has successfully assisted approximately 2.7 million passengers globally and offers support in 19 languages.
Trustfull’s Role in Enhancing Security
Trustfull operates an advanced Identity Intelligence platform that analyzes various digital signals such as email addresses, phone numbers, IP addresses, and domains. This technology strengthens real-time fraud detection, ensuring that the user experience remains seamless.
Addressing Recent Flight Disruptions
This partnership comes at a crucial time, as flight disruptions have spiked significantly. In the summer of 2024, over 38% of European travelers faced travel inconveniences, impacting around 112.4 million passengers. AirHelp aims to simplify the compensation claims process while bolstering its fraud prevention strategies.
How the Partnership Works
Through this collaboration, AirHelp will enhance its fraud prevention measures by leveraging Trustfull’s expertise in data analysis. By cross-referencing users’ contact information through Open Source Intelligence, AirHelp can swiftly identify and stop suspicious claims.
Expert Opinions on the Collaboration
Tomasz Pawliszyn, CEO of AirHelp, stated, “Trustfull’s solutions have shown remarkable accuracy in spotting fraudulent requests, which helps maintain the integrity of our compensation process without delaying legitimate claims.”
Marko Maras, CEO of Trustfull, remarked, “We are excited to work alongside AirHelp in their efforts to protect passenger rights. Improving security for both customers and operators is a vital focus for the travel industry, and we are proud to contribute to this mission.”
Conclusion
This partnership between AirHelp and Trustfull marks a significant step toward improving the flight compensation claims process. By prioritizing security and efficiency, both companies are dedicated to enhancing the travel experience for passengers worldwide.
For more information on air passenger rights, visit Eurocontrol.
