ING Unveils ‘Check the Call’ Anti-Fraud Tool in Belgium to Fight Impersonation Scams
ING, a prominent global banking institution based in the Netherlands, is enhancing its fraud prevention strategies by introducing the innovative ‘check the call’ feature in Belgium. This initiative aims to bolster customer security against the rising threat of helpdesk fraud, where criminals impersonate bank staff over the phone to deceive and exploit victims.
Launch of the ‘Check the Call’ Feature in Belgium
The rollout of this feature follows its successful implementation in the Netherlands, where it has gained significant traction among users. The introduction is a proactive measure by ING to combat the emotional and financial repercussions of phone-based scams.
Understanding Helpdesk Fraud
Helpdesk fraud has become a prevalent form of cybercrime, impacting numerous individuals. Here are some key statistics:
- 61% of Belgians have experienced attempted fraud.
- 40% of those targeted suffered financial losses.
How ‘Check the Call’ Works
ING’s ‘check the call’ feature empowers customers to verify the legitimacy of incoming calls claiming to be from the bank. The tool allows for real-time verification through the bank’s mobile app, enhancing user confidence in handling potential fraud attempts.
Highlighted benefits of the feature include:
- Immediate verification of callers.
- Increased awareness and resilience against fraud attempts.
- First-of-its-kind service in the Belgian banking sector.
ING’s Commitment to Customer Security
ING is well-known for its dedication to safeguarding customer trust through technological advancements. The bank offers a diverse range of financial services, including:
- Retail banking
- Private banking
- Investment services
- Digital innovations
In the Netherlands, over 10,000 customers utilize the ‘check the call’ feature monthly, with 78% reporting enhanced resilience against fraud.
Broader European Efforts
Besides Belgium, this fraud prevention tool has also been introduced in Italy, marking ING’s commitment to enhancing security measures across its European operations.
Official Comments on the Initiative
Peter Adams, CEO of ING Belgium, expressed concern over the increase in fraudulent activities targeting Belgians, stating, “Sadly, an increasing number of Belgians are being targeted by criminals pretending to be bank employees.” He added, “I’m proud that with ‘check the call,’ we can help customers recognize and prevent fraud.”
For more detailed insights, read the full story on RegTech Analyst.
Stay informed and protect yourself against fraud by following these preventative measures and leveraging tools like ING’s ‘check the call’ feature.
