Revolut Introduces In-App Calling Feature to Fight Impersonation Scams
Revolut has introduced an innovative security feature—in-app calls—designed to help customers protect themselves against impersonation scams. This new functionality allows personal users to verify calls from the Revolut Customer Support team directly through the app, establishing a secure communication channel that fraudsters cannot replicate.
Understanding Impersonation Scams
Impersonation scams involve criminals posing as trusted entities, such as banks or government authorities, to deceive individuals into revealing sensitive information or transferring money. Although the frequency of these scams among Revolut users has decreased to its lowest levels in two years, the potential emotional and financial repercussions can still be devastating.
Revolut’s Response to Fraud
In light of the ongoing threat posed by impersonation scams, Revolut has launched the in-app call feature to provide a safe and reliable way for customers to communicate with their support team. Key details include:
- Increased Security: Most calls from Revolut Customer Support will now occur via the app, ensuring that customers can verify the identity of the caller.
- Future Expansion: This feature will soon be made available for Revolut Business customers as well.
Expert Insights on Scam Prevention
Woody Malouf, the head of financial crime at Revolut, emphasized the importance of acting quickly to stop scams. He stated, “Impersonation scams can be a major hazard for many consumers. We know that the most effective way to stop a scam is to break the spell as fast as possible, before any money has been transferred. That’s why we are providing our customers with innovative solutions that help them uncover a scam quickly.”
How to Stay Safe
Revolut encourages users to:
- Always check the app if you receive an unexpected call about your account.
- Disconnect any suspicious calls and verify through the app.
- Utilize the in-app call feature for 100% assurance of customer support authenticity.
About Revolut
Revolut is a leading UK-based FinTech company, currently serving over 50 million customers worldwide, including 10 million in the UK. For more information, visit the official Revolut website.
By taking proactive measures and utilizing the latest security features, customers can significantly enhance their protection against impersonation scams. Stay informed and secure with Revolut’s innovative solutions.
