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Unlocking Efficiency: How Amex Leverages AI for 40% Fewer IT Escalations and 85% Boost in Travel Assistance
Future of Fintech

Unlocking Efficiency: How Amex Leverages AI for 40% Fewer IT Escalations and 85% Boost in Travel Assistance

supportApr 3, 2025

American Express (Amex) has deployed over 70 AI use cases to enhance customer service and operational efficiency, including an intelligent IT chatbot and a travel…

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